Collaboration Testing & Innovation 'Saga' Project

Collaboration Testing & Innovation ‘SAGA’ Project An Innovative Approach to Enhance the Citizens’ Satisfaction October 7, 2014 Hiroichi Kawashima, Ph.D Special Advisor, the Gov. of Saga, Japan

LOCATION AND POPULATION SAGA FUKUOKA OITA NAGASAKI KUMAMOTO MIYAZAKI KAGOSHIMA Saga Prefecture: 853,000 Kyushu Region (7 Prefectures) : 3,203,000 2

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High Tide Logo of Top Brand Cultivation of seaweed Low Tide The Sunset at Ariake Sea Saga Nori 4

Ureshino Spa Takeo Hot Springs 5

Saga International Balloon Festival Karatsu Kunchi Festival 6

UN Public Service Award 2010 Asia-Pacific Region 1st Place: Collaboration Testing 2nd Place: Innovation ‘Saga’ Project 出典： http://www.pref.saga.lg.jp/web/kensei/_1363/jyusyou.html 7 7

• http://www.pref.saga.lg.jp/web/kensei/_1363/jyusyou.html

The Old Model Private Businesses CSOs Public Administration

The Current Status Quo Private Businesses CSOs Public Administration

Increasing Citizens’ Demands for Overlapped Area Private Businesses CSOs Public Administration

Transforming the Role of the Public Administration from Doer to Coordinator in “New Public Sphere” Private Businesses “New Public Sphere” CSOs Public Administration

Collaboration Testing Private Businesses New Public Sphere CSOs Public Administration Collaboration testing assorts the public services to the most capable service providers through proposal-based discussions.

What is “Collaboration Testing”? A new approach to enhance citizens’ satisfaction level by augmenting and diversifying the actors in public services through thorough disclosure and in-depth dialogues between the government and emerging public service providers, i.e., CSOs and private companies.

The First Change: Changes the Budget Information from “Closed by Default” to “Open by Default” Before After 14

The Second Change： Setting a Common Target “Collaboration Testing” invoked proactive and indepth public-private interactions since “Collaboration Testing” set a common target of enhancing citizens’ satisfaction level, which every stakeholder (public, private, CSOs) could share. 15

Picture of a Town Meeting 16

The Third Change: The Government has to explain rationale for rejection “Collaboration Testing” changed the conventional decision-making rule in the government. Before After The private sector has to convince the government that the proposal meets the criteria. The government has to explain rationale to the private that the proposal does not work. 17

Eight Steps of “Collaboration Testing” 8. Evaluate after one-year implementation 7. Contracting & Operational Quality Management. 1. Self-assessment on how the gov. can improve the existing public service arrangements. Covering All Public Services 6. Responses to the Proposals 5. Discussions on the Proposals with the Applicants 2. Thorough disclosure of the existing public service arrangements. 3. Call for proposals to take over the public service provisions. 4. Town Hall Meetings 18

【Example 1】 Consignment of the Management of “Genki” Plaza to a CSO Visitors up 43% ５

【Example 2】 Cleaning the Gulf of Imari 17

【Example 3】 Regional Support Centers for People with Developmental Disorders 21

【Example 4】 Outsourcing Telephone Connecting Service 80% cost reduction!! 19

Changes in collaboration proposals from CSOs No. of proposals to municipalities' own systems No. of proposals to municipal governments No. of proposals to prefectural government No. of proposing organizations (Proposals) 200 180 160 140 120 100 80 60 40 20 0 14 20 185 80 14 FY2006 74 27 FY2007 48 FY2008 Collaboration testing 38 32 9 33 42 25 11 22 21 31 FY2009 FY2010 FY2011 78 43 FY2012 CSO proposal-based collaboration generating １１

Key Success Factors to Promote a Culture of Innovation 1. Strong leadership 2. Thorough transparency 3. In-depth public-private knowledge sharing 4. Open and proactive attitude of the public officials 24

Innovation ‘SAGA’ Project Knowledge & Experiences Inventive Ideas & Innovations The Gov. of Saga Private Businesses New Public Services 1

What is “Innovation ‘SAGA’ Project” ? “Innovation ‘SAGA’ Project” is a public-private R&D project on new public services that let the public and private sectors jointly try out new public services by connecting the latest technologies and know-how available in the private sector with new social demands perceived in the public sector. 26

Rule of this Project The administration and the enterprise undertake R&D by using mutual intellectual resources without mobilizing any additional financial resources, based on an agreed contract. 27

Mechanism of Innovation ‘Saga’ Project The Gov. of Saga Private Businesses Call for Proposals Selection of Target Issues Special Committee’s Examination & Clearance Proposals on Applicable Technologies & Knowhow R&D Contract Technologies & Knowhow Utilized in the private sector Selection of Applicable Technologies & knowhow User Feedback On-site Application and Tests Discussions for Improvements Knowledge on the latest Technologies & Knowhow Sharing R&D Results Customizing the solutions Market-tested Solutions 28

Visualization of Absent Student Ratio in Each School Zone Legend # of Infection # of Absence More absence along the railways, trunk roads and shopping centers. 29

Participating Private Businesses Global Companies Companies Representing Japan Local Companies

Dhanyawad Tel. +81-952-25-7038 [email protected] Information & Operation Improvement Div. Saga Prefectural Government, Japan