---
title: Collaboration Testing & Innovation 'Saga' Project
tags: 
author: [Hiroichi Kawashima](https://docswell.com/user/3066168945)
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description: Collaboration Testing & Innovation 'Saga' Project by Hiroichi Kawashima
published: November 10, 26
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---
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Collaboration Testing
&
Innovation ‘SAGA’ Project
An Innovative Approach
to Enhance the Citizens’ Satisfaction
October 7, 2014
Hiroichi Kawashima, Ph.D
Special Advisor, the Gov. of Saga, Japan


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LOCATION AND POPULATION
SAGA
FUKUOKA
OITA
NAGASAKI
KUMAMOTO
MIYAZAKI
KAGOSHIMA
Saga Prefecture:
853,000
Kyushu Region (7 Prefectures) : 3,203,000
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High Tide
Logo of Top Brand
Cultivation of
seaweed
Low Tide
The Sunset at Ariake Sea
Saga Nori
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Ureshino Spa
Takeo Hot
Springs
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Saga International
Balloon Festival
Karatsu Kunchi
Festival
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UN Public Service Award 2010
Asia-Pacific Region
1st Place: Collaboration Testing
2nd Place: Innovation ‘Saga’ Project
出典：
http://www.pref.saga.lg.jp/web/kensei/_1363/jyusyou.html
7
7


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The Old Model
Private
Businesses
CSOs
Public
Administration


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The Current Status Quo
Private
Businesses
CSOs
Public
Administration


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Increasing Citizens’ Demands
for Overlapped Area
Private
Businesses
CSOs
Public
Administration


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Transforming the Role of
the Public Administration from Doer to Coordinator in “New
Public Sphere”
Private
Businesses
“New Public
Sphere”
CSOs
Public
Administration


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Collaboration Testing
Private
Businesses
New Public
Sphere
CSOs
Public
Administration
Collaboration
testing assorts the
public services to
the most capable
service providers
through
proposal-based
discussions.


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What is “Collaboration Testing”?
A new approach to enhance citizens’ satisfaction
level by augmenting and diversifying the actors
in public services through thorough disclosure
and in-depth dialogues between the government
and emerging public service providers, i.e.,
CSOs and private companies.


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The First Change:
Changes the Budget Information
from “Closed by Default” to “Open by Default”
Before
After
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The Second Change：
Setting a Common Target
“Collaboration Testing” invoked proactive and indepth public-private interactions since “Collaboration
Testing” set a common target of enhancing citizens’
satisfaction level, which every stakeholder (public,
private, CSOs) could share.
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Picture of a Town Meeting
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The Third Change:
The Government has to explain
rationale for rejection
“Collaboration Testing” changed the conventional
decision-making rule in the government.
Before
After
The private sector
has to convince the
government that
the proposal meets
the criteria.
The government has
to explain rationale
to the private that the
proposal does not
work.
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Eight Steps of “Collaboration Testing”
8. Evaluate after
one-year
implementation
7. Contracting &
Operational Quality
Management.
1. Self-assessment on how the gov.
can improve the existing
public service arrangements.
Covering All
Public Services
6. Responses to
the Proposals
5. Discussions on the
Proposals with the
Applicants
2. Thorough disclosure of
the existing public
service arrangements.
3. Call for proposals to
take over the public
service provisions.
4. Town Hall Meetings
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【Example 1】
Consignment of the Management of
“Genki” Plaza to a CSO
Visitors
up 43%
５


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【Example 2】
Cleaning the Gulf of Imari
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【Example 3】
Regional Support Centers
for People with Developmental Disorders
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【Example 4】
Outsourcing Telephone Connecting Service
80% cost
reduction!!
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Changes in collaboration proposals from CSOs
No. of proposals to municipalities' own systems
No. of proposals to municipal governments
No. of proposals to prefectural government
No. of proposing organizations
(Proposals)
200
180
160
140
120
100
80
60
40
20
0
14
20
185
80
14
FY2006
74
27
FY2007
48
FY2008
Collaboration
testing
38
32
9
33 42
25
11 22
21
31
FY2009
FY2010
FY2011
78 43
FY2012
CSO proposal-based
collaboration generating
１１


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Key Success Factors
to Promote a Culture of Innovation
1. Strong leadership
2. Thorough transparency
3. In-depth public-private knowledge sharing
4. Open and proactive attitude of the public
officials
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Innovation ‘SAGA’ Project
Knowledge &
Experiences
Inventive Ideas &
Innovations
The Gov.
of Saga
Private
Businesses
New Public Services
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What is “Innovation ‘SAGA’ Project” ?
“Innovation ‘SAGA’ Project” is a public-private
R&D project on new public services that let the
public and private sectors jointly try out new public
services by connecting the latest technologies and
know-how available in the private sector with new
social demands perceived in the public sector.
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Rule of this Project
The administration and the enterprise
undertake R&D by using mutual
intellectual resources without
mobilizing any additional financial
resources, based on an agreed
contract.
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Mechanism of Innovation ‘Saga’ Project
The Gov. of Saga
Private Businesses
Call for Proposals
Selection of Target Issues
Special Committee’s
Examination & Clearance
Proposals on Applicable
Technologies & Knowhow
R&D Contract
Technologies & Knowhow
Utilized in the private sector
Selection of Applicable
Technologies & knowhow
User Feedback
On-site
Application and Tests
Discussions for
Improvements
Knowledge on the latest
Technologies & Knowhow
Sharing
R&D Results
Customizing the solutions
Market-tested Solutions
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Visualization of Absent Student Ratio
in Each School Zone
Legend
# of Infection
# of Absence
More absence
along the railways,
trunk roads and
shopping centers.
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Participating Private Businesses
Global Companies
Companies Representing Japan
Local Companies


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Dhanyawad
Tel. +81-952-25-7038
kawashima-hiroichi@pref.saga.lg.jp
Information & Operation Improvement Div.
Saga Prefectural Government, Japan